• 1. When can I travel with my Flexi Pass?
    2. What does a 8 in 15 day Freedom of Wales Flexi Pass allow me to do?
    3. What does a 4 in 8 day Freedom of Wales Flexi Pass allow me to do?
    4. Which bus operators can I use my Freedom of Wales Flexi Pass?
    5. What does the Freedom of South Wales Flexi Pass allow me to do?
    6. What does the North & Mid Wales Flexi Rover allow me to do?
    7. When can I take advantage of the discounts provided with my Flexi Pass?
    8. Can you give me any useful advice when travelling by train?
    9. How can I obtain a refund if required?
    10. What should I do if my tickets don’t arrive?
    11. What if I have special travel requirements?
    12. How secure is my payment?

1. When can I travel with my Flexi Pass?


You can travel by rail after 0900 Mondays to Fridays, or at any time on the following routes:
• Heart of Wales Line trains only between Swansea, Llandrindod and Shrewsbury
• services between Fishguard Harbour, Milford Haven, Pembroke Dock and Carmarthen
• services between Aberystwyth, Machynlleth and Pwllheli
• services between Llandudno and Blaenau Ffestiniog along the Conwy Valley Line
• services between Wrexham Central and Bidston

You can travel by rail at any time on Saturdays, Sundays and Bank Holidays. There are no time of day restrictions for travel by bus.

Travel must be completed by midnight on each day of travel.

Please refer to the route map on this website for details of mainline rail routes on which you can use your Flexi ticket

 

2. What does a 8 in 15 day Freedom of Wales Flexi Pass allow me to do?


The 8 in 15 day Freedom of Wales Flexi Pass allows eight days rail travel within a period of 15 consecutive days on the routes shown on the route map

 

3. What does a 4 in 8 day Freedom of Wales Flexi Pass allow me to do?


A 4 in 8 day Flexi Pass permits four days travel within a period of eight consecutive days on the routes shown on the route map

 

4. Which bus operators can I use my Freedom of Wales Flexi Pass?


Bebb Travel, Cardiff Bus, Crossgates Coaches, First, Glyn Williams Travel, Islwyn Borough Transport, Newport Transport, Richards Bros., Roy Brown’s Coaches, Shamrock Coaches, Silcox Coaches, Stagecoach in South Wales, Summerdale Coaches, Sixty- Sixty coaches, Morris Travel of Carmarthen.

Also Arriva Cymru services between Aberystwyth & Aberaeron, Tregaron and Pontrhydfendigaid and Traws Cambria service 701; Herefordshire Council service 416 Hereford – Monmouth (operated by Dukes Travel) and Sunday service 40 Hereford – Hay on Wye – Brecon (operated by Yeomans Canyon Travel) and Sargeant Brothers Coaches service 461 and 462 between Llandrindod Wells and Hereford. ’Beacons Bus’ special Summer Sunday services run by the Brecon Beacons National Park Authority

Arriva Cymru, Berwyn Coaches, Bryn Melyn, Caelloi, Clynog & Trefor, Express Motors, GHA Coaches, KMP (Llanberis), M&H Travel, Tanat Valley Coaches, Townlynx, Silver Star and all local authority supported bus services in Gwynedd and the Isle of Anglesey. Also Arriva Midland North services between Shrewsbury, Newtown & Llanidloes, Welshpool & Oswestry and Wrexham & Oswestry.

 

5. What does the Freedom of South Wales Flexi Pass allow me to do?


The 3 in 7 day Freedom of South Wales Flexi Rover allows three days rail travel within a period of seven consecutive days and bus travel for the full seven days. Your Flexi Rover is valid on buses operated by the following operators:

Bebb Travel, Cardiff Bus, Crossgates Coaches, First, Glyn Williams Travel, Islwyn Borough Transport, Newport Transport, Richards Bros., Roy Brown’s Coaches, Shamrock Coaches, Silcox Coaches, Stagecoach in South Wales, Summerdale Coaches, Sixty- Sixty coaches, Morris Travel of Carmarthen.

Also Arriva Cymru services between Aberystwyth & Aberaeron, Tregaron and Pontrhydfendigaid and Traws Cambria service 701; Herefordshire Council service 416 Hereford – Monmouth (operated by Dukes Travel) and Sunday service 40 Hereford – Hay on Wye – Brecon (operated by Yeomans Canyon Travel) and Sargeant Brothers Coaches service 461 and 462 between Llandrindod Wells and Hereford. ’Beacons Bus’ special Summer Sunday services run by the Brecon Beacons National Park Authority

 

6. What does the North & Mid Wales Flexi Rover allow me to do?


The 3 in 7 day North & Mid Wales Flexi Rover allows three days rail and bus travel within a period of seven consecutive days. Your Flexi Rover is valid on buses operated by the following operators: Arriva Cymru, Berwyn Coaches, Bryn Melyn, Caelloi, Clynog & Trefor, Express Motors, GHA Coaches, KMP (Llanberis), M&H Travel, Tanat Valley Coaches, Townlynx, Silver Star and all local authority supported bus services in Gwynedd and the Isle of Anglesey. Also Arriva Midland North services between Shrewsbury, Newtown & Llanidloes, Welshpool & Oswestry and Wrexham & Oswestry

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7. When can I take advantage of the discounts provided with my Flexi Pass?


All discounts to tourist attractions and YHA Youth Hostels are only available during the validity of the Flexi ticket.

 

8. Can you give me any useful advice when travelling by train?


If you are planning to travel by train at busy times such as holidays and Friday evenings we recommend that you make a seat reservation. If you intend to travel with a bike please be advised that cycles will not be conveyed on some busy trains and many trains require cycle reservations in advance. Bikes cannot usually be conveyed by bus. Please enquire at booking offices or from the conductor for details.

 

9. How can I obtain a refund if required?


Refunds will not be made unless the Flexi Pass is returned to the issuing office before the first permitted date of travel.

 

10. What should I do if my tickets don’t arrive?


If your tickets fail to arrive within five working days then please call our Helpdesk on 08450 787337.

 

11. What if I have special travel requirements?


Disabled assistance
Due to the individual nature of disabled passenger requirements, we prefer to speak directly to you when making arrangements. Please call our Helpdesk on 0845 300 3005 and our team will be happy to assist you. If you have already booked online, please have your booking reference number to hand when you call.

Travel with pets
In most circumstances, dogs and other pets may be taken free of charge. However you will need to contact the train / bus operator directly

 

12. How secure is my payment?


This service uses SSL (Secure Sockets Layer) technology, the most widely recognised security system for online payment. This encrypts your card details as they are sent through the Internet, which prevents anyone else accessing them.